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Montavue Support

30 Responses to “MontavueGO Remote Viewing Client for PC/Mac”

  1. dennis rethmeier

    I can’t download your software on my PC. Is your site having problems?

    Reply
    • Gary Zito

      Hi Dennis,

      Are you receiving a specific error message? There should not be any problems with the site. We Use google drive for downloading. You may see a message that says no preview available. Just click the blue download button when you see this. If you continue to have problems let me know and I can attempt to email you the file directly.

      Reply
  2. Bill Johnson

    This page isn’t working
    If the problem continues, contact the site owner.
    HTTP ERROR 409
    I’m unable to download and this is the message I get.

    Reply
  3. Bill Johnson

    It wants to know which app to use…I just click on download and it sends me to the google drive which then gives me that message.

    Reply
  4. RodK

    Hello, I’m using the Mac version of MontavueGO and I’ve started receiving warning messages from Apple that this MontavueGO is a 32-bit app and only 64-bit apps will be supported after macOS Mojave. I realize there’s no issue with the app right now with Mojave but was curious to know whether you’ll be going 64-bit in 2019?

    Reply
    • Gary Zito

      Hi Rod,

      I have contacted our software developer regarding this. I will let you know what I find out.

      Reply
      • Lee

        Thank you Gary. I’m another Mac user that just had a Montavue system installed and am unable to use the MontavueGO on my Macbook Pro, running High Sierra. Please let me know when it’s available.

        Reply
        • Gary Zito

          Will do Lee, They informed me that they are aware of the issue and are currently working on a fix

          Reply
      • RodK

        Gary – just checking in again (6 months from my original inquiry) – Apple has confirmed that the upcoming version of macOS this fall (Catalina) will not run any 32-bit apps. MontavueGO is still 32-bit, so I’m concerned my current investment in Montavue security equipment is going to constrain my ability to stay current with Apple OS’s. Do you have any definitive information that gives your customers some peace of mind about this software?

        Reply
    • Frank Couvillion

      I use a iMac Pro OSX 10.14.6 Mojave. MontavueGO that I’m using is 32-bit. This October 2019 the new OSX 10.15 Catalina will be 64-bit. Will MontavueGO have an updated MontavueGO 64-bit so that mac users can continue to use MontavueGO.

      Reply
      • Gary Zito

        We are working on a 64-bit program but we do not currently have one. Unfortunately, I do not have any information on when this will be released but we will have it eventually.

        Reply
        • Eric M

          I just purchased into your products and saw you were mac compatible but looks like the mac software no longer works. Any word yet on your developers completing the new software? Its been an entire year on this thread so I would have to assume there is an ETA or something on a software update.

          Reply
          • Gary Zito

            Hi Eric,

            The software should be compatible with all MAC OS except for Catalina which is strictly 64bit. We are working on a 64bit version that will be compatible with Catalina. We are hoping to have a working version by the end of the year. However, we do not have a set release date for this as debugging and licensing can take some time. We apologize for any inconvenience.

      • Marco

        It is February 2020 now, where is the 64bit application for Macintosh?

        Reply
  5. David McCleskey

    We have one camera that will not show on our desktop app, but is showing in the server room where the NVR is located. Can you give me some suggestions?

    Thank You

    Reply
    • Gary Zito

      Hi David, I am assuming you have a monitor connected directly to the NVR and that the camera is appearing there and not in MontavueGO for PC/MAc.
      Sometimes deleting the device from MontavuGO and then adding it back in can fix this type of issue. To do this you will select devices from the main menu. Then click the trash can next to that device. Then click the add button and change the method to add to SN for device support p2p. Enter the username and password for the NVR. You will need the text password, not the unlock pattern.

      Reply
  6. PD

    Any update on when the 64 bit will be released?

    Reply
    • Gary Zito

      If you are referring to the MAC version that will be compatible with Catalina We are hoping to have a working version by the end of the year. However, we do not have a set date for this release as debugging and licensing can take some time. We apologize for any inconvenience.

      Reply
  7. Roy

    Any updates on the 64-bit version? It is the end of the year.

    Reply
    • Gary Zito

      Hi Roy,
      We do not yet have a release version however I do have a Beta version. If you are interested in testing the beta version please email me at garyz@montavue.com

      Reply
  8. Marco

    RodK asked about the 64bit version of your software for compatibility with OS-X Catalina in June.

    It is now 2020, and 6 months later. Where is Macintosh software to use in Catalina?

    Reply
    • Gary Zito

      Marco, we will be releasing the final version in the next day or two. There was a Beta version that was available to customers who contacted us directly. In the future, if you need support it is best to reach out through the contact us page on our main site here: https://montavue.com/contact-us/ or call us at 888-508-3110.

      Reply
      • Marco

        Thanks Gary. Please add me to your list for testing, I enjoy breaking things. 😉

        Reply
  9. Phil

    So I am a little confused. Do you have an app for iPad?

    Reply
    • Gary Zito

      Phil, apps for the iPad will be downloaded from the apple store. Go to your app store and search for MontavueGO.

      Reply
  10. Eric M

    Love the new software for the Mac. The other day I was trying to use it to set an IVS Rule for my one camera. I can add a camera and setup the rule but like tripwire, the video feed for the camera does not show to set the tripwire. Is that a bug in the Mac version of this software?

    Reply

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